Terms and Conditions

The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

  • Use Of Site
  • This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Haelan Products and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Haelan Products believes that customer conduct violates applicable law or is harmful to the interests of Haelan Products and its subsidiaries.

  • Privacy Policy
  • Haelan Products use of personal information that you may submit to us through this Web site is governed by the Haelan Products Privacy Policy. Privacy Policy- This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used. Note: the privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites. Collection of Information- We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request. All information is kept in-house and never sold or exposed to a third party. Email iniformation may be used to email customers updates and studies regarding Haelan Products. Cookie/Tracking Technology- The Site may use cookie and tracking technology to assist with features such as customer login. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information will not be shared with third parties except for reasons below: Distribution of Information- We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes. Commitment to Data Security- Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings. Privacy Contact Information- If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below: By e-mail: help@haelan951.com We reserve the right to make changes to this policy. Any changes to this policy will be posted.

  • Shipping & Delivery
  • At this time, Haelan Products ships merchandise to locations within the continental United States and U.S. territories, including Alaska and Hawaii. Haelan is available in many foreign countries, and must be ordered through our foreign distributers, available on the main site. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier. All orders are shipped via UPS the next business day, excluding holidays, weekends and acts of nature. Rates are based on shipping distance and weight, and include a $2 handling fee for each transaction. Delivery time and cost is based on the shipping method you choose at checkout.

  • Return Policy
  • You may purchase merchandise from this Web site by using any one of the payment options listed in the checkout process. Haelan Products reserves the right to change its payment procedures at any time without prior notice to you. Refunds are credited back to the card originally used for purchase. To qualify for a refund, product must be returned unopened within 30 days of our shipping it to you, and must include an original or copied invoice. Refund excludes original $2 handling fee, your return shipping charges, and a %15 retocking fee.